We ship worldwide! More details here.

FAQ (Frequently Asked Questions)

It depends on how quickly you contact us after your order is confirmed.

Generally speaking the sooner the better. 🙂

If an item has already been shipped then it’s not possible to change the address.

Category: Shipping

We print and ship all our products on demand once you place an order.
Shipping times can differ depending on which country or region items will be sent to:

You can expect to receive your items usually within:

  • 3-12 business days in the US
  • 6-20 days in Canada
  • 6-30 days for any other international locations
Category: Shipping

Not at the moment, but we hope to have it available for you soon in Australia.

Category: Shipping

That’s no good, we know, and we’re pretty sure you are super excited waiting for your items!

First thing to do is to check whether or not your order is still within the expected shipping time.

If your order is overdue, you can contact us via this contact form available on our website.
Make sure to send through the following information:

  • Your account’s email, or the guest email you made the purchase with.
  • Your order number.
  • Details of the problem that has happened.

We promise we will be in contact as soon as possible! 🙂

You can contact us via this contact form available on our website. Make sure to send through the following information:

  • Your account’s email, or the guest email you made the purchase with.
  • Your order number.
  • Details of the problem that has happened.

We promise we will be in contact as soon as possible! 🙂

We are sorry to hear that, but yes, we can provide you with a refund if you’re unhappy.

We just ask you to first contact us via this contact form available on our website.
Make sure to send through the following information:

  • Your account’s email, or the guest email you made the purchase with.
  • Your order number.
  • Why you like to have a refund.

We promise we will be in contact as soon as possible! 🙂

We try our best to minimize waste in packaging and source eco-friendly packaging materials. Many of our packaging materials are either recyclable or biodegradable. Our kraft tubes are made from 70-100% post-consumer recycled content and 0-30% secondary recycled content.

Category: Products

We use genuine Brother GT-3, water based pigment inks. GT-3 inks are CPSIA compliant and Oeko-Tex™ certified, which means they are safe to print on youth/children’s clothing and reduce environmental waste. Also, GT-3 inks provide a high washing colorfast AATCC rating of 4.

For posters, we use Epson UltraChrome water based HDR ink-jet technology.

Category: Products

We want our clothing items to last and look perfect for as long as possible, so for that here are some care instructions for your shirt to look always at its best:

  • Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners.
  • Tumble dry low, or hang-dry for longest life.
  • Cool iron inside-out if necessary. Do not iron decoration.
  • Do not dry clean.
Category: Products

Digital downloads are available directly after purchase. Due to the nature of a digital product, it can’t be exchanged or returned after purchase.

Refunds and/or returns due to change of mind, cancellation of an event, or if you’re not satisfied with a third party service (such as your printer) are not possible.

Unfortunately, we are unable to offer samples.

Category: Products

Unfortunately no, because a jpeg file has a lower quality, becoming very pixelated, distorted, and not allowing our clients the option of resizing the file.

Categories: Downloads, Products

An instant download is a digital product. You get access to the digital files just right after purchase. After your purchase, you’ll have access to your download in multiple places:

  • On the purchase confirmation page;
  • On the purchase confirmation email sent right after we confirm your order’s payment;
  • In your Lovelyroo account (an account is automatically created for you after your first purchase), at the “Downloads” tab.

Category: Downloads

You can print them at home with your own printer or send to a specialised place to have it done. Either ways remember to:

  • Set the file size always to 100%.
  • Make sure you are printing your file on the correct paper size (A4 or A3 depending on which one you have purchased).
  • Choose a good quality pager, preferably 200 gsm or above.
  • Laminate for reuse (the planet says thanks).
Category: Printing

For your convenience and maximum transparency, we have PayPal and Stripe available for all types of transactions and purchases.

This means you can use any of the payment methods offered by PayPal and/or Stripe with peace of mind that your personal details are safely and exclusively stored in their servers.

Image result for paypal payment methods image

Category: Payment

All computer monitors display colors slightly differently. Output colors may vary due to different monitor calibrations and printer setups.

Categories: Printing, Products

All designs are created and sold exclusively for personal use. You are welcome to print as many copies as you like for yourself. The designs cannot be used for any commercial purpose, shared with third parties, or resold.

Category: Downloads

Yes! I’m happy to work with you to create a custom design for your specific needs.

Please be aware that I will quote you a design fee as well as purchasing the original design.
Contact me for a quote and I will be happy to help!

Category: Customizations

Digital downloads are available directly after purchase. Due to the nature of a digital product, it can’t be exchanged or returned after purchase.

Refunds and/or returns due to change of mind, cancellation of an event, or if you’re not satisfied with a third party service (such as your printer) are not possible.

Category: Payment

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